Test
1) Which policy does the following definition describe? “We are committed to providing a simple complaint process for the people served in our program…”
Data Privacy Policy
Grievance Policy
Admissions Criteria Policy
EUMR – Not Allowed
2) Examples of sanitary practices include the following:
Hand washing
Use of masks
Use of gloves
All of the above
3) Yes or no: a client’s legal representative asks Smile Health Care for the client’s financial records. Should Smile Health Care accept this request?
Yes
No
4) Which if the following are common features designed to protect confidentiality of health information contained in medical records?
locks on the medical record file room
passwords to access computers
rules that prohibit employees from looking at records unless they need to know
all of the above
5) Yes or no: Can Smile Health Care retaliate against an employee for making a good faith minor maltreatment report:
Yes
No
6) True or false: the death of a person should be reported in an Incident Report.
True
False
7) Yes or no: Is providing a setting of inclusive services part of person-centered service delivery?
Yes
No
8) Fill in the blank: The warning signs of ____ include sudden numbness or weakness of the face, arm, or leg, especially on one side of the body.
Fainting
Stroke
Heart Attack
Seizure
9) Forms of protected health information (PHI) include:
social security
social security combined with health information
name combined with health information
answers b and c
10) Which of the following are included in client’s rights:
The right to know how the services are going to be paid for
The right to know if the client will be expected to pay for services
The right to privacy of their records and data
All of the above
11) The Support Plan Addendum includes:
Case manager name
DSP name and contact information
Client’s signature
All of the above
12) Neglect is the failure to provide the child with the following:
Food
Shelter
Physical and mental health
All of the above
13) Yes or no: is isolating a client part of “behavioral therapy.”
Yes
No
14) Yes or no: Can a DSP perform 24 Hour Emergency Assistance remotely?
Yes
No
15) Who, in this list, is a mandated report?
Nurse
Hair stylist
Teacher
Answers A and C
16) Which of the following actions are not allowed to perform with clients:
Giving the client a time-out
Locking a client in their room
Depriving them of their needs
All of the above
17) True or false: Smile Health Care can take care of a client’s money without their written authorization.
True
False
18) You went to your client’s house, and they have not been there for the last three days. Should you report this?
Yes
No
19) Signs of mental health crisis can include:
Unclear thoughts or speech
Mood change
Change in behavior
All the above
20) Which policy does the following definition describe? “to effectively respond to, report, and review all emergencies to ensure the safety of persons receiving services…”
Maltreatment of Minors Policy
Incident Response Policy
Grievance Policy
Emergency Response Policy
21) What information should be included in the incident report:
Date and time of incident
Client’s weight
Type of incident
A and C
22) True or false: Smile Health Care offers Case Management Aide.
True
False
23) True or false: Egregious harm means the infliction of bodily harm to a child or the neglect of a child, from an inability to provide adequate parental care.
True
False
24) True or False: Employees are required breaches of confidentiality directly to their manager:
true
false
25) Which of the following services are offered by Smile Health Care:
Homemaker
Night Supervision
Individualized Home Support without Training
All the above