Test
1) True or false: Smile Health Care will not perform an annual performance review?
True
False
2) How soon should you report a minor maltreatment incident?
Within 48 hours
Within 24 hours
Within 3 business day
None of the above
3) True or false: It’s ok to talk to your friend and describe who your client is and their diagnosis.
true
false
4) True or false: The Support Plan Addendum should be signed by the client.
True
False
5) Which types of funds may clients ask Smile Health Care to safeguard?
Retirement funds
Supplemental Security income
Allowance
All of the above
6) Which types of funds may clients ask Smile Health Care to safeguard?
Cash
Paychecks
Their apartment
All of the above
7) True or False: using a chemical restraint is a prohibited action at Smile Health Care.
True
False
8) Fill in the blank: After an incident report is filed, Smile Health Care will _____.
a. Call the client
b. Conduct an internal review
c. Not take any further action
d. None of the above
9) Fill in the blank: Knowing ____ will help keep a safe environment for a client:
The client’s age
CPR and First Aid
The client’s address
None of the above
10) Which if the following are common features designed to protect confidentiality of health information contained in medical records?
locks on the medical record file room
passwords to access computers
rules that prohibit employees from looking at records unless they need to know
all of the above
11) The Support Plan includes:
Summary of services needed
Risk mitigation plan
Emergency plan
All of the above
12) You plan to send your timesheet, that contains private patient data, to the office via fax. To take reasonable safe guards with this information, you should:
you can’t use fax
remove all patient information prior to faxing
ensure that the fax number is correct before sending
none of the above
13) Smile Health Care and staff are not allowed to:
Borrow money from the client
Buy stuff from the client
Sell services to the client
All of the above
14) True or false: Smile Health Care can take care of a client’s money without their written authorization.
True
False
15) True or false: a de-escalation technique is to make sure the client feels heard:
True
False
16) Healthy relationships should involve:
Honesty
Trust
Respect
All of the above
17) Fill in the blank: follow_________________, including hand washing, for infection prevention and control, and to prevent communicable diseases.
Emergency Repones Policy
Incident Response Policy
Grievance Policy
Universal Precautions and Sanitary Practices Policy
18) When performing CPR, how many compressions per minute should be achieved?
50-70 compressions per minute
70-90 compressions per minute
100-120 compressions per minute
130-150 compressions per minute
19) Failure to report a minor maltreatment report will result in:
Up to $10,000 fine
Pay attorney fees
Guilty of a misdemeanor
Answer A and B
20) Which of the following are included in client’s rights:
The right to be free from abuse and neglect
The right to be free from staff trying to control their behavior
The right to services in a clean and safe environment
All of the above
21) True or false: Anyone who is working at a home health care agency is not considered a mandated reporter.
True
False
22) Which of the following services are offered by Smile Health Care:
Homemaker
Night Supervision
Individualized Home Support without Training
All the above
23) Yes or no: does the client have to sign a receipt to show that they’ve received their rights?
Yes
No
24) Which of the following actions are not allowed to perform with clients:
Giving them a “time – out”
Not allowing them to eat until they fix their behavior
Giving them a gentle pat on the arm
A and B
25) The following types of incidents should be reported:
Serious injury
Unexpected serious illness
Sexual abuse
All the above